St. Louis, MO

Road Rescue Call Coordinator

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St. Louis, MO

Road Rescue Call Coordinator


Road Rescue Call Coordinator should be highly organized, exhibit technical proficiency and the ability to communicate
well with vendors, shop personnel and customers. Responsible for coordinating over the road maintenance failures
efficiently.

  • Assist Drivers with roadside failures
  • Review work orders to assess failures
  • Verifying repair procedure is properly documented
  • Verify that the manufacture criteria are met.
  • Completes the documents required to process the claims and forwards them to the manufacturer.
  • Identifies exceptional cases in which may result in special agreements with the manufacturer; completes the required documents and follow up.
  • Ensures that the amounts claimed correspond to the criteria of the manufacturer.
  • Forwards and monitors all warranty parts requests to appropriate Service Personnel.
  • Maintain maintenance daily planner and work orders
  • Communicate with customers throughout maintenance breakdown.
  • Corresponds with Safety Department in regards to during the initial assessment.
  • Approve and process invoices
  • Knowledge of troubleshooting maintenance issues and shop experience requirements.
  • Other duties as assigned.
Requirements
  • H.S. Graduate or General Education Degree (GED) required
  • Computer Skills: MS Office / Internet Explorer

 

100 Years Strong with Hogan
Celebrating A Century of Hogan Tradition

From one truck and one man in 1918 to the full-service, multi-faceted transportation company we are today, we celebrate over 100 years of Hogan success. And we owe that to a long family tradition of unparalleled, personalized service, utilizing first-class equipment and advanced technology. Our family is proud to continue our grandfather Joseph Hogan’s legacy and his commitment to customer and driver satisfaction.